Courteous staff. Concierge desk was professional, polite, knowledgeable, exceptionally helpful. They provided three wake up calls when it was apparent that the first two might not be sufficient. Hermo and Licas and EdwRd and Narciss were professional and looked out fir me, including helping me get to my destination for a tour that was at a confusing address.

There was no heat in rm 514. I needed to change to room 512: It was late and there was NO One available to help me move my luggage to the new room at 1 a.m. I had to repack my suitcase and move everything by myself. I had originally booked the room in October 2019, but due to riots, United Airlines cancelled my flight and I had to argue w Booking .com to refund my unrefundable costs. Eventually, they did. I decided to rebook Ilunion Almirante. I thought breakfast was included. I ended up paying $300. more for my stay, without breakfast. I asked that I be comped for the inconvenience of no heat. I had to beg! I think because I stuck w Ilunion since October, that my rate should have been reduced and breakfast comped the whole time.,